Questions - black pictures and red eye

First off, I would like to say thank you for a great program. After I outgrew the basic software from my digicam and went looking for a replacement, cam2pc looked like the best and I have yet to find a better one. I feel bad sending some critiicisms, as you seem great to work with, but here goes.
1: My daughter seems extremely succeptable to red eye, however, only part of the time your algorithms seem to remove it. Is there something I am doing wrong? I select the red part and nothing happens or only part of the red goes away. The stuff remaining is still really red too, so it seems like the software is not seeing the red. I can forward samples if this is something you would like to look at.
2: My wife came to me panicked that we had lost some images. From what I can see, some images just show up black. I can view the thumbnail, and they will load in Photoshop, so it seems confined to cam2pc. Has anyone else had this issue?
1: My daughter seems extremely succeptable to red eye, however, only part of the time your algorithms seem to remove it. Is there something I am doing wrong? I select the red part and nothing happens or only part of the red goes away. The stuff remaining is still really red too, so it seems like the software is not seeing the red. I can forward samples if this is something you would like to look at.
2: My wife came to me panicked that we had lost some images. From what I can see, some images just show up black. I can view the thumbnail, and they will load in Photoshop, so it seems confined to cam2pc. Has anyone else had this issue?